TERM & POLICY
 
PAYMENT TERMS:
  • For will call, pick up and trucking orders; cash money order, cashier's check, or credit card payment accepted
  • A $35.00 service charge will be imposed for bounced checks.
  • All credit card payment accounts must be charged or pre-charged before shipment release.
  • Net 30 term is subjected to credit approval.
  • At least three major trading references and one banking reference are required when applying for credit.
DELIVERY:
  • Minimum order is $1000 for free delivery within 40 miles redius from our warehouse in City of Industry, CA.
CLAIM/RETURNS:
***ALWAYS INSPECT THE SHIPMENT UPON ARRIVAL BEFORE SIGNING AND ACCEPTING THE FREIGHT***
  •  For shortage / Damage upon receiving
    • Notify your account executive immediately
    • Make a notation (any shortage / damage) on the Delivery Receipt
    • Take a picture of the shipment pallet and damaged items upon opening
  • Any shortage / damage claims must be made against the carrier by SH Lighting
  • For Defective / Missing items
    • Notify your account executive immediately.
    • No defective / missing items will be accepted if the claim is reported later than 7 days (pictures are required).
    • Must be returned in its original box
*** NO CASH REFUND ***
*** EXCHANGE OR CREDIT ON ACCOUNT ONLY WITHIN 30 DAYS FROM THE CLAIM DATE ***
*** ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE ***